Stack & Snap Support
Need help with Stack & Snap? Review the answers below or send us a message using the contact form.
When contacting support, include:
- Your device model
- Your iOS version
- Your Stack & Snap app version
- A description of what happened
- The steps that caused the problem
- A screenshot, if it does not contain sensitive information
Never send a password or full payment-card number.
Restore the Remove Ads purchase+
The permanent Remove Ads purchase is restorable when you use the same Apple ID that originally purchased it.
- Open Stack & Snap.
- Tap “Remove ads forever” on the main screen.
- Tap “Restore purchase.”
- Keep the App open while restoration completes.
If restoration does not work, confirm that you are signed in with the original Apple ID, check your internet connection, restart the App, and try again.
Missing Crystals after a purchase+
Crystal packs are consumable purchases and are not restored by Apple’s Restore Purchases feature. If Apple charged you but the Crystals were not added:
- Close and reopen Stack & Snap.
- Confirm that the purchase appears in your Apple purchase history.
- Contact us using the form below.
- Include the approximate purchase date, Crystal pack, device model, app version, and Apple order or receipt identifier.
Do not send a full payment-card number.
Request a refund+
Apple controls App Store billing and refund decisions. To request a refund or report a billing problem, visit reportaproblem.apple.com.
Ads still appear after Remove Ads+
- Confirm that the Remove Ads purchase completed successfully.
- Open the Remove Ads screen and tap “Restore purchase.”
- Confirm that the device is online.
- Restart Stack & Snap.
If ads still appear, contact us using the form below and include the device model, iOS version, app version, and approximate purchase date.
Game progress+
Stack & Snap stores level progress, stars, currencies, power-ups, skins, and daily rewards locally on the device.
Deleting the App can permanently remove this local gameplay progress. Gameplay progress does not currently sync between devices.
The permanent Remove Ads purchase can be restored with the original Apple ID. Consumable Crystal balances and other locally stored gameplay items may not be recoverable after the App is deleted.
Offline play+
Core gameplay and locally saved progress do not require a Stack & Snap account. Ads, product availability, purchases, purchase verification, and restoration require an internet connection.
Privacy+
Stack & Snap does not require an account. For information about local game data, advertising, purchases, and service providers, read our Privacy Policy.